Frequently Asked Questions

Content Reference

• Drug Test Notifications
• Records and Accountability Members
• Viewing all drug testing results for a location
• Pricing and subscription plans

Drug Test Notifications

How does FinishProbation gather Test Location information?

We collect test location data in two steps.

1. We first programmatically gather the media of the test location results. Whether it's web scraping a photo of the web page or a phone recording of the hotline call, these actions are done on a routine computed job.
2. Once received, a person will manually verify what colors were called and if the date is correct.

Once a test location's testing groups are verified, it programmatically sends notifications to everyone subscribed to those testing locations at that moment.

Can you show me an example of a notification?

Below is an example of a notification when someone would need to test.

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"Red" is required to test

Our services indicate that "Red" is required to test at {Your Test Location}. Tap notification to verify test location information.

When a test location does not require your testing group/color to come in for a drug test, we will still notify you that you will not need to drug test.

The user still is responsible for double checking if they have to test each day. On the FinishProbation Test Location Page, there is a phone recording or website verification picture that has this information.

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"Blue" is NOT required to test

Our services indicate that "Blue" is NOT required to test at {Your Test Location}. Tap notification to verify test location information.

If we fail to verify the test group information within two hours, then we will send this notification.

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Results in for {Your Test Location}

We could not verify the results at {Your Test Location} within two hours.

How will I be notified?

You will be notified as a notification through the FinishProbation mobile app.

When will I be notified?

Each test location has different times when they update their testing data. If it's early morning, our goal is to verify test location data as soon as a test location updates their information and once the a person verifies the results.

Do you support Averhealth and Sentry?

Yes, we support Averhealth, Sentry and other drug testing locations that require a unique PID. PID notifications will send you the entire phone transcription which will indicate if you will need to test or not. You can set your PID notification to call at any time of the day and which days of the week to call.

How reliable are you?

We built FinishProbation with Amazon Web Servers for high reliability and availability, but in the unlikely chance that our servers are not available (or offline), then users will not receive a notification. You can see how consistent we gather test location information by providing a 90 day spread of drug testing results.

How do I start receiving notifications?

1. Download the iOS or Android mobile app
2. Make an account on the mobile app.
3. Allow the FinishProbation app to send you notifications.
4. Find your test location notification and start your FinishProbation subscription.

Any more questions?

Feel free to let us know if you have any extra questions about notifications.

Record Tracking & Accountability Members

What are the different types of records a user can create?

There are 5 different types of records.

• Drug Tests
• Community Service
• Rehabilitation Classes
• Payments
• Miscellaneous

Where do I create Records?

Records are created on the mobile app. To get started creating records you will need to...

1. Download the iOS or Android mobile app
2. Create an account on the mobile app and start making records

What are accountability members?

Accountability members are for concerned friend or family members that want constant updates on a user's probation progress. Accountability members receive emails when a user creates a record.

How do I add an accountability member?

You can add accountability members here.

How many records can I create?

Users without a subscription can create up to 10 records. Users with a subscription can create as many as they like.

Any more questions?

Feel free to let us know if you have any extra questions about records or accountability members.

Viewing all drug testing results for a location

How can I view the last 90 days of drug testing results for a location?

Once you are subscribed on the mobile app, simply log in on either the mobile or website and view your drug testing location's page.

How can I view every drug test result for a location?

You have the opportunity to purchase every record we have recorded for testing locations.

1. If you haven't already created an account, create an account, otherwise sign into your account on the FinishProbation website.
2. After you are logged in, you will need to verify your email if you haven't already.
3. You will now have the ability purchase page test results. Here you can purchase all the records for a particular drug testing location.

Feel free to let us know if you have any extra questions about purchasing test location results.

Pricing and Subscription Plans

How do I start a subscription plan?

1. Download the iOS or Android mobile app
2. Make an account on the mobile app.
3. On the settings menu, there will be a "Manage Subscription" option. Go here and start a subscription

How do I cancel a subscription?

You can cancel a subscription either your iOS or Google Play subscription settings.

When a subscription is canceled you will have the remaining time left on your subscription to continue using FinishProbation subscription services. For example, if you cancel in the middle of your subscription, then you have the remaining rest of the month to continue using FinishProbation and you will not be billed the following month.

Does FinishProbation do refunds?

All purchases on FinishProbation are final.